Chaque module vaut 3 ECTS. Vous sélectionnez 10 modules/30 ECTS parmi les catégories suivantes:
- 12-15 crédits ECTS en Modules technico-scientifiques (TSM)
Les modules TSM vous transmettent une compétence technique spécifique à votre orientation et complètent les modules de spécialisation décentralisés. - 9-12 crédits ECTS en Bases théoriques élargies (FTP)
Les modules FTP traitent de bases théoriques telles que les mathématiques élevées, la physique, la théorie de l’information, la chimie, etc., vous permettant d’étendre votre profondeur scientifique abstraite et de contribuer à créer le lien important entre l’abstraction et l’application dans le domaine de l’innovation. - 6-9 crédits ECTS en Modules contextuels (CM)
Les modules CM vous transmettent des compétences supplémentaires dans des domaines tels que la gestion des technologies, la gestion d’entreprise, la communication, la gestion de projets, le droit des brevets et des contrats, etc.
Le descriptif de module (download pdf) contient le détail des langues pour chaque module selon les catégories suivantes:
- leçons
- documentation
- examen
This module will help students to understand how a manufacturer changes its business model to provide a holistic solution to the customer, helping the customer to improve its competitiveness, rather than just engaging the sale of product. Much of the course is based around the transition from pure products to provide product service systems in basic and advanced forms.
Compétences préalables
Please read the following books before joining the class:
Chrisitan Kowalkowski & Wolfgang Ulaga. Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business. March 2017. ISBN: 9780692819104.
http://servicestrategyinaction.com
Editors: Kohtamäki, M., Baines, T., Rabetino, R., Bigdeli, A.Z. (Eds.). (2018). Practices and Tools for Servitization -Managing Service Transition. Palgrave.
Objectifs d'apprentissage
- To gain an appreciation of the role of servitization in the competitive landscape
- To create innovative value propositions by designing new service offerings and by drawing the customer journey
- To design an integrated ecosystem for services and products
- To understand the move towards a service mind-set
- To develop price strategies for services
- To manage the core processes for successful service delivery
- To manage risks and business benchmarking to identify improvement areas
Catégorie de module
- Lecture 1 Introduction to the module
- Lectures 2&3 Part 1 - Industrial services
- Typical services that exist today
- Aftersales
- The service mind set
- Example use cases
- Input from theory and from practice to show how richness of the services.
- Lectures 4-9 Part 2 - Service design for value creation
- Customer value proposition in services
- Customer ecosystems and market segmentations
- Customer journey mapping and blue printing
- Service selling and pricing
- Modularity in services
- Customer business processes
- Integration of IOT into customer value propositions
- Lectures 10-14 Part 3 - Service delivery for value capture, Shaun West
- Ecosystems and managing co-delivery
- Resource management
- Risk management, legal and controlling
- Culture change
- Service business benchmarking
- Managing the installed base
- Service company processes
- Customer experience management
Méthodes d'enseignement et d'apprentissage
- Lectures
- Group work, presentation and discussion of case studies
- Self-study of papers and analysis of business case studies.
Bibliographie
-
Annarelli, A., Battistella, C., & Nonino, F. (2019). The Road to Servitization. The Road to Servitization. doi.org/10.1007/978-3-030-12251-5
- Timothy Baines, Howard Lightfoot. Made to Serve: How Manufacturers can Compete Through Servitization and Product Service Systems. April 2013. ISBN: 978-1-118-58531-3
http://www.aston-servitization.com/news/details/19/made-to-serve-how-manufacturers-can-compete-through-servitization - Thomas Fischer, Heiko Gebauer, Elgar Fleisch Service Business Development: Strategies for Value Creation in Manufacturing Firms. March 2014. ISBN: 9781107652071
http://www.cambridge.org/ch/academic/subjects/management/strategic-management/service-business-development-strategies-value-creation-manufacturing-firms. - Chrisitan Kowalkowski & Wolfgang Ulaga. Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business. March 2017. ISBN: 9780692819104.
http://servicestrategyinaction.com
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